Prices mentioned in the brochure are per person and based on a minimum of two adults sharing a room. Child and infant prices are shown individually for each tour. Although infants under 23 months are normally free of charge, a nominal charge will be made for a seat on the coach, as it is a legal requirement all person on board a coach are allocated individual seats.

Because of the importance of having adequate insurance cover we make it a condition of booking on all holidays that you are covered by an insurance policy. If you elect not to take out insurance, you agree to indemnify Vacay Holiday Deals. for any costs that arise which would otherwise have been met had you had your own travel insurance

Vacay Holiday does not provide a specialist tours for the disabled, however every attempt will be made to accommodate you to our best ability. It is possible to bring along a folding type wheelchair which may be kept in the baggage hold of the coach. The driver will load and unload the wheelchair from the coach for the passenger however they will need to be physically fit enough to be able to embark and disembark the coach on their own. It is also essential that a capable person is accompanying such a passenger on the tour to push their wheelchair. Vacay Holiday will also request hotels for suitably equipped rooms; however this is only on a request basis and cannot be guaranteed.

Passports with relevant visas; travel insurance policy; appropriate currencies. Long journeys are unavoidable and we recommend you wear comfortable clothing and carry essentials such as a jacket or jumper, snacks, water, tissues etc, as access to the luggage hold may not be possible until a comfort stop or arrival at your destination.

All coaches are fitted with arm rests, TV, VCR/ DVD & cassette player, and toilet facilities (W.C. facilities on coaches have limited capacities and therefore we advice passengers to use them only on an ‘emergency’ basis. We try and make sufficient stops to ensure comfort for passengers). On rare occasions your coach may not have a W.C. facility on board. All coaches are either air conditioned or air cooled. We have a strict “no smoking” policy on all our coaches. During transfers we may use an alternative vehicle (and smaller coaches) which may not have the above facilities.

Pick up points cannot be changed 7 days or less prior to departure date. However, in case of an emergency if you need to change the pick-up point within a week of travel please advise our office immediately and we will endeavour to assist. Please note that this will attract an administration fee of £10 per person. It is imperative that you are at the pick-up point at least 15 minutes before the coach departure time. Also for those who are arriving at the pick-up via taxi, we recommend that you book the taxi the night prior to departure day as trying to get one on the day may be difficult or impossible. In the event that you miss the pick up at the appointed time, it will be your responsibility to get to the next destination on your itinerary at your expense. No refund will be allowed in any circumstances if you do not continue with the tour.

Please be on time as we cannot be held responsible or liable for any loss or expense suffered if you miss the coach or flight.
Note: For logistic reasons Sona Tour’s reserves the right to change the timings of any pick up one day prior to departure and the right to changes coaches during the trip.

For all our European tours, front row seats can be reserved for £10 per person (for 6 days tours or less) or £15 per person (for 7 days tours or more). This offer is only available for bookings of two or four persons and is subject to availability. In addition to this, seats on the second row can be reserved for a supplement of £5 per person (for 6 days tours or less) or £10 per person (for 7 days tours or more). Guaranteed front or second row seats cannot be reserved on feeder journeys to and from UK ports. On certain coach tours there may be further priority seats available and charges will be advised at time of booking.

Note: children under 15 years of age are not permitted to sit in the front seats of any coach. Also if your tour is cancelled for any reason and the front or second row seats are not available on your new tour you will be refunded the supplement paid. No other compensation will be payable.

Maximum weight allowed for luggage of each passenger occupying a seat is 20kg. Since there is no porter service provided, passengers will be required to carry their own luggage from the coach to the hotel rooms; and therefore one piece of main luggage and one small hand luggage is recommended. We also recommend that children or family members not sharing a room have separate luggage as rooms cannot be guaranteed adjoining or nearby.

It is advisable to put your name and address on each piece of luggage as many passengers have similar bags and this avoids confusion. If for any reasons your baggage or personal valuable is lost or stolen, you must report it to the tour guide, or in the absence of a tour guide to the local police or hotel. Vacay Holiday cannot accept any responsibility for your personal belongings.

Children and young infants are welcome to travel on our tours. Children under the age of two years will be charged an infant fare on all tours; a nominal supplement applies and will be advised at time of booking. Car seats are not provided on coaches and it is strongly advisable to carry your own. Some coaches will have cold or hot water available to heat up or cool milk bottles (cold water not suitable for drinking). However this cannot be guaranteed and it is therefore the passengers’ responsibility to make sure of necessary arrangements for any children in their group. Milk and baby food cannot be provided by the hotel or restaurants and passengers are advised to carry prepared baby milk cartons whilst on tour.

Please also note that not all hotels provide a kettle so if hot water is required for warming milk etc in the hotel then it is advisable to carry a bottle warmer / kettle ( do not forget your adapter). Pushchairs can be kept in the luggage hold of the coach.

Escorted tours are accompanied by professional tour director or local guides throughout your itinerary. On rare occasions, your tour manager may not meet you at your dedicated pick up point but at a later stage; however the driver will be there to take care of your needs. A number of itineraries include flights or rail journeys; it may be that you are not accompanied during these journeys; in this case, your Tour Director will meet you on arrival at your first destination. On occasions it may be the case that your Tour Director may change whilst on tour; this is usually due to operational reasons or utilising local guides for their wealth of experience.

The weather in some parts of Central and Northern Europe tends to be very similar to the UK. Yet in the Southern parts it can be hot and humid during the day and cool in the evening.

We recommend that you visit www.weather.comto ensure you have an idea of the weather at the time of the year you want to travel.

During summer months it is advisable to wear light garments during the day, but keep a light jacket or sweater in your hand luggage for the evening as it can be quite chilly. Also few other items which are highly recommended are a family sized umbrella, rain wear, pair of sunglasses, pair of trainers or comfortable walking shoes especially for certain excursions that involve a considerable amount of walking. Smart clothes will be required if you wish to go to a Casino or Nightclub. You may also be required to be ‘covered’ up when visiting certain places, If you are unsure what to take then please do discuss with our operators, who will only be too happy to assist.

All your tours that include flights are booked in economy class, with reliable airlines. Most of our holidays in the brochure are priced on departures from main London airport i.e. Heathrow, Gatwick, Stansted, City or Luton on contracted group rates. However, if you prefer to fly out from your regional airport, then please contact the office to check your options and supplements if applicable. Prices for flight holidays in our brochure are based on group contract seats, if for any reason they are not available at time of request, we will book the next available fare level and advise you of the additional cost. We cannot confirm specific seats at time of booking; you will need to check with each individual carrier their seat booking policy. We recommend you check-in for your flight three hours before the scheduled time for long haul flights and two and half hours for European destinations.

Note: please check baggage allowance for carry on and check in baggage at time of booking, as this varies from airline to airline.

If you book ground arrangements with Vacay Holiday, but make your own airline reservation, then all flight bookings will be your own responsibility and are subject to the terms and conditions of the airline involved. In the unlikely event of your flight being cancelled or changed by your airline, no refunds will be given for your holiday element booked with Vacay Holiday. Any extra costs incurred to alter your booking with us will be your responsibility. If you wish to make use of our airport transfers, please advise us. However, should your flight be delayed on arrival and you miss the transfer, then any costs incurred in getting to the hotel will be your responsibility.

Note: Booking specific seats on the flights are your responsibility and when you can book is different to each carrier, please check at time of booking the earliest that you can reserve your seats. Certain no-frill airlines have no facility for booking seats and only have a first come first serve option.

The hotels on our tours are carefully selected. Ensuring that a 3* category minimum is provided (overseas ratings are classified by countries own tourist boards) and can be located either in the city you are visiting or on the outskirt. Facilities vary from hotel to hotel and include en-suite bath or shower and generally a TV and telephone. Some of the rooms may have mini bars and 24 hour room service, use of these facilities will be charged to your account and payable by you on departure( Most hotels may require a credit card to cover your extras or cash deposits) . Please remember that most hotels in Europe have small rooms unlike many other countries and also not all hotels will have airconditioning or lift as standard. (If you have difficulty with stairs please advise us so we can try and request a room on a low floor). Rooms are also allocated as ‘run of the house’ so some guests may get larger or different type of rooms to other guests-we do not have control over this.

Note: Vacay Holiday reserves the right to substitute hotels whilst passengers are on tour to a similar standard due to unforeseen circumstances. Please note that hotel’s normal check-in times are from late afternoon, e.g. 3pm, and checkout around 11am, but it does vary from hotel to hotel.

Breakfast is normally either continental or buffet and is taken in the hotel that you will be staying in. All other pre-booked meals will be either in the hotel’s own restaurant or at an outside restaurant and is not changeable. The meals will only include the food; all extras i.e. alcohol, beverages or any extra items requested by you will need to be settled by you directly with the proprietor. Any meals not taken will not be reimbursed under any circumstances.

Note: We endeavour to book Indian meals for dinner wherever possible, however due to local constraints if we are unable to do so, we will offer local vegetarian options. If you have any specific dietary needs or allergies you must inform us at time of booking, so we can inform the caterer. Passengers with severe food allergies are advised to make appropriate arrangements prior to commencing their tour. Vacay Holiday reserve the right to change meal arrangement in circumstances which are beyond our control.

Vacay Holiday works at times with intermediary agents (Airlines, Hotels, Transport Companies, Other Suppliers etc.) to arrange your holiday. If passengers have special requirements with regards to the service provided by the intermediaries such as a rooming request, seating request or a special meal request etc., then they should advice Vacay Holiday at the time of booking and we will endeavour to ensure the intermediary is advised of the request. It is important to note that Vacay Holiday cannot guarantee the request and that the passenger should confirm their request with the concerned intermediary themselves before their departure

We recommend that you take a credit or debit card on holiday with you, as it provides extra financial flexibility. Major international credit cards, such as Visa or MasterCard are accepted by many restaurants, shops and hotels. It is also possible to draw cash with your credit or debit card at some banks and cash machines, though this will incur a fee charged by your card provider.

Note: Advise your bank which countries you are visiting prior to travel so that you don’t run the risk of your card being refused and subsequent expensive phone calls to unlock it.

Currency of the EU Countries is Euros ("), Countries out the EU have their own currency e.g. in Switzerland the currency is Swiss Francs. (Currencies of countries you are travelling to will be advised on your confirmation). If you need more local currency when abroad, we recommend that you exchange money at a bank rather than at hotels as they will charge high commission rates. You may also need your passport for identification as you would for travellers’ cheques. Even though in Europe credit and debit cards are widely accepted, keep in mind the exchange rate may be poor and commission will be charged.

All passengers require a passport for travel outside the UK. It is the responsibility of each passenger to have a passport that is still valid for 6 months from the date of completing the tour.

Vacay Holiday will attempt to supply passengers with the most up to date information regarding the visa requirements for the destinations which they will travel. However, as visa stipulations change frequently, we advise passengers to inquire with the relevant consulate as to the exact requirements which they must fulfil in good time prior to their travel date. Vacay Holiday cannot take responsibility of cancellation due to lack of correct visa requirements as it is the passengers responsibility to ensure that these requirements are fulfilled prior to their tour departure. For further information on visas please contact Vacay Holiday or visit www.sonatours.co.uk .

It is your responsibility to ensure that your property and valuables are safe at all times. If an item has been left in a hotel you will need to call the hotel and arrange with them directly for the return of your item. In case of theft you will need to advise your Tour Director immediately and report the theft to the nearest police personnel who will provide you with a police report or crime reference number. You are advised not to carry unnecessary valuables and to be vigilant at all times as tourist spots are well known targets for pickpockets.

Tips for all our European coach tours for the driver and tour leader are included. However, should you wish to tip separately, you are welcome to do so at your discretion.

For International Tours and Cruises, tips are NOT included, and will need to be paid locally and vary from country to country.

Since there is NO porter service provided on any of our holidays, passengers will be required to carry their own luggage throughout their entire holiday. If local porter service is available and you use this service then tips for this will need to be settled directly.

Almost all hotels will add a service charge to the cost of any phone calls you make from your room. This charge can be high, especially for international calls. It is always cheaper to use public telephones. If using your mobile phone, then please ensure you do not have your data roaming on as it can become quite costly. Your tour director if available will also advise you how to use the telephone if you are unsure.

Electrical currents vary between Britain, the European continent and North America. We suggest you carry a converter for your electric shaver, travelling iron, hair dryer, and other small appliances. We recommend that you purchase a universal electrical travel adapter to help prevent accidents and damage to your appliances.

These tours are operated by local ground operators who handle all the details within the various destinations. In most cases we will be able to arrange a tour on minimal group sizes of two to four confirmed travellers and as such you may not necessarily be accompanied by a guide from Vacay Holiday. You will be assisted by a local contact during your tour for emergencies and enquiries. Your local ground agent will not be present with you at all times. Many of your sightseeing excursions will be guided by a local agent, however at times you will be given free time to explore the destinations on your own. Your sightseeing excursions and tours will be conducted within a coach or mini-bus. There is no seat allocation on these tours and travellers will be accommodated within the vehicle based on the seats available. Sightseeing tours may be culminated with groups not booked through Vacay Holiday. Meals will be served at selected restaurants or during excursions. Restaurants will be located within walking distance from your hotels and passengers will be requested to attend meals at their leisure.

Vacay Holiday will not be held responsible if passengers are stopped or held by any government departments, e.g. Police, Customs, Immigrations or any other authorities of the destination country. The tour will continue and no financial or any other kind of responsibility will be accepted by Vacay Holiday.

All UK and EC Citizens will need a European Health Insurance Card (EHIC) to receive health care that may become necessary during your visit to an EEA Country or Switzerland. Please note that it is advised that you should still obtain travel insurance as a precaution. Information on health is available from the Department of Health website www.dh.gov.uk and from most Post Offices. Recommendations and requirements may change and you should check the up to date position with your GP or travel clinic in good time before departure.

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. The air holiday packages/ flights in this brochure are ATOL protected by the Civil Aviation Authority. Vacay Holiday Deals holds ATOL number is 9146.Please see our booking conditions for more information. ATOL protection does not apply to all holiday and travel services in this brochure. Please ask us to confirm what protection may apply to your booking.

Vacay Holiday Deals is a member of ABTA with membership number Y3020. ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan e.g. refund for a booking or repatriation costs in case of our insolvency. We are obliged to maintain a high standard of service to you by ABTA’s code of conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the code and arbitration can be found at www.abta.com.

We accept your booking on the basis of the terms and Conditions below, which are designed to clarify the contractual obligation between us. It is important that you read these conditions together with the holiday and insurance information pages, as they not only defi ne our obligation to you but also impose some important commitments upon you. Your contract is with Vacay Holiday Deals. In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Vacay Holiday Deals.

When making a booking you must complete and sign the booking form enclosed with this brochure or on our website. Once accepted, a contract will exist as soon as we issue our confi rmation invoice. Once you have received your confi rmation invoice, it is your responsibility to check that the information and booking details, including the spelling of all passenger names, as stated on your invoice are correct.

We regret we cannot accept any liability if we are not notifi ed of any errors (by us) in any document within fi ve days of our sending it out. We will do our best to rectify any mistake notifi ed to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits. We reserve the right to refuse to accept and/or not proceed with any booking at any time at our sole discretion. The contract is based on the information given on our website and in our brochure, and the terms laid out in the following Booking Conditions.

a) If you book through a travel agent, the travel agent will hold your deposit and any other payments until Vacay Holiday sends a confi rmation of booking or invoice. The travel agent will hold the deposit and any other monies on our behalf.

b) All contracts between Vacay Holiday Limited and its clients are made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English Courts at all times unless the holiday was booked in Scotland or Northern Ireland.

N.B: We can only accept a booking if the lead name is a minimum of 18 years on or before the date of departure. If under 18 years at the time of the booking, the written consent of a parent or guardian is required.

Your Confirmation of Reservation includes an invoice showing the deposit paid and the fi nal balance due (including any surcharges referred to in ‘our contract with you’ clause 10). The outstanding amount must be paid by the due date. Should we not receive payment by this date we reserve the right to treat your booking as cancelled, in which case you could be liable to pay cancellation charges according to the scale set out in Clause 4 below. Please note transaction charge varies for different credit and debit cards and this will be advised to you at time of payment.

Holiday Types	Deposit	Balance due
Coach Tours	30% of holiday cost	28 days prior to departure
Europe Flight Tours	30% of holiday cost	28 days prior to departure
International Flight Tours	50% of holiday cost	56 days prior to departure

If you make a booking after the date on which the balance of the holiday is due (coach tours- 31 days prior and fl ight tours – 61 days prior), full payment will be required at time of booking.

If the deposit and/or balance are not paid in time, we reserve the right to cancel your travel arrangements. If the balance is not paid in time, we shall retain your deposit. All monies you pay to the travel agent are held by them on your behalf until we issue our confi rmation invoice. After this the travel agent holds the monies on our behalf. In line with most major operators we make a charge for balances paid by credit/debit cards as this refl ects the charges levied on us by card companies Clause 2 above.

It is your responsibility to remember to pay the balance; if you do not pay the balance by due date then we may cancel your holiday and apply the cancellation charges as set out in Clause 4 below.

N.B. (i)The person making the on-line booking does so on behalf of all persons named on it, and he/she becomes directly responsible to the Company for the payment of the total holiday price and if applicable, and where appropriate, for the cancellation charges and disbursements of any funds.

(ii) If any cheque payment from a client is dishonoured, we reserve the right to treat your booking as cancellation by the client and if such booking is reinstated at our discretion, any bank charges incurred to be added to the holiday.

Once a contract exists between us, you may wish to change your travel arrangements. For example, your chosen dates of travel, accommodation etc. and we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £30 per booking and any further cost we may incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should therefore contact us as soon as possible. All amendments must be notifi ed to us in writing, or by e-mail to info@sonatours.co.uk, by the person who made the original booking. (We can only allow a maximum of two amendments to an individual booking).

N.B: Certain travel arrangements (e.g. Apex / No frills airlines Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

You or any member of your party may cancel your booking or part of it once it has been confi rmed but the cancellation will only be valid if made in writing direct to the Company. If the cancellation results in a person travelling alone, a single room supplement is payable. The amount payable on cancellation depends upon when we receive your written instructions the more notice you give, the less we will charge. The different periods before departure date within which written instructions are received by Vacay Holiday Deals. and amounts of cancellation charged in each period (shown as a percentage of the total holiday price excluding insurance premium which is not refundable) are as follows:

NOTICE OF DAYS FOR CANCELLATION	FOR COACH TOURS & EUROPE FLIGHT TOURS
More than 28 days	Deposit only
14 to 28 days	50% of total holiday booking
07 to 13 days	75% of total holiday booking
Less than 6 days	100% of total holiday booking

NOTICE OF DAYS FOR CANCELLATION	FOR INTERNATIONAL FLIGHT TOURS ONLY
More than 56 days	Loss of deposit or prepayment
56-45 days	50% of total holiday booking
44-31 days	75% of total holiday booking
Within 31 days	100% of total holiday booking

Depending on the type of holiday you have chosen or the season that you are travelling there may be a variation to these cancellation charges. These will be advised to you at the time you book your holiday and detailed on your confi rmation.

N.B.(i) If any member of your party is prevented from travelling, the person(s) concerned may transfer their place to someone else (introduced by you) providing we are notifi ed not less than 14 days before departure. Where a transfer to a person of your choice can be made or is possible, then all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee as shown in the table above (per person) and the balance of the holiday cost if due but not paid, must be paid before the transfer can be effected.

(ii) If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

(iii) If one person sharing a twin/double or triple room should cancel, the remaining participants would then be required to pay the relevant single supplement or forfeit the triple reduction.

(iiii)Cancellation policy also apply if a) tour participant cannot adhere to the tour payment schedule set out above, b) in the event that his/her visas for any country(ies) are not granted or c) In the event that any tour participant is unable to travel for any reason whatsoever, including medical grounds.

(v) All Special Offers including Earlybirds will have different booking, payment and cancellation procedures, our offi ce will inform you of this at time of booking or you will be able to fi nd it on our website.

If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confi rmation or invoice or any other documentation is not confi rmation that the request will be met. Unless and until specifi cally confi rmed in writing, all special requests are subject to availability. We regret we cannot accept any conditional bookings, i.e. any booking which is specifi ed to be conditional on the fulfi lment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

N.B (i) there are of course only a limited number of front seats on coaches, low fl oor rooms in hotels etc. We cannot guarantee to meet all requests but will do our best to oblige.

(ii) Requests for a twin or double bed should be made clearly; otherwise it will be assumed that either type is suitable. Three or four bedded rooms are normally twin or double rooms plus an extra bed/folding beds, which may not be suitable for an adult and space will be inevitably be restricted.

We strive to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. Should any member of your party suffer from any disability or medical condition that may affect their holiday, you must provide full details before booking so that we can advise as to the suitability of the chosen arrangements. Full details must also be confi rmed in writing at the time of booking and in the event of any change in the disability or medical condition. At the same time, you must also provide written confi rmation that any assistance the person concerned requires will be provided by other members of the same party, as outside assistance will not be provided. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we will not confi rm the booking in writing. If you have suffered from a serious medical condition recently, then you should consult with your Doctor about your fi tness to travel.

In the unlikely event that you have problems whilst on holiday; you MUST report the matter to the hotel or our representative IMMEDIATELY during your holiday. If the matter is not then satisfactorily resolved, you must then follow up any complaint in writing within 28 days of your return, including a copy of any original report given to the hotel or the representative. We operate a strict code of conduct which also conforms to European regulations on package travel and take any complaints received seriously. However, in order to be fair to all concerned, complaints will be considered only when the above procedure has been followed.

Where as part of the holiday you have booked your travel by air, land or sea, such travel will be subject to the terms and conditions of carriage of the airline, shipping, rail or coach company providing the transport. In most cases, the conditions will limit the carrier’s liability to you in accordance with international law. Should anyone be refused admission to the coach, ferry or fl ight or to the destination country by the transport or government authority, then we are powerless to assist and cannot be held responsible. This includes any passenger who fails to advise us of any medical condition or disability. If you are prevented from travelling as a result, our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur.

When we have received your booking and deposit we will send you a Confirmation of Reservation which details exactly what is booked for you. From this moment Sona Tours Ltd has accepted your booking on the terms set out in this Contract.

Changes in transportation costs, including the cost of fuel, duties, taxes or fees chargeable for services and exchange rates, mean that the price of your travel arrangements may change after you have booked. However there will be no change within 28 days of your departure. We will absorb this and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will only be charged if the amount is over 2%. If the increase goes over 10% of your travel arrangements, you will have the option of accepting a change to another holiday, if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid for the holiday, except for any amendment charges that you may have made or personal expenses incurred.

Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. Information provided within this brochure is factually accurate at the time of print. We have tried our best to provide an accurate description of all the services, amenities, exchange rates and places of interest within this brochure. However circumstances can change which are beyond our control and thus we cannot take responsibility for the same.

N.B: Booking made less than 28 days may be higher than brochure price, this is because we have to renegotiate hotels rooms, all tours and travel and the price for each element may have increased .We will advise you at time of booking of any increased cost.

In the event of your Confirmation of Reservation showing an incorrect price for your holiday, the price that will prevail is the price shown in our reservation system. Accordingly, you may not seek to rely on system errors with a view to obtaining a holiday at less than the correct price, and any contract entered into upon a mistake, such as a wrong costing due to system errors, is not valid or binding.

On occasion, it may be necessary to change the arrangements you have selected and we reserve the right to do so at any time. Your tour holiday is planned many months in advance and it is possible that we may need to change parts of your holiday or correct errors.

(a) If we make a minor change to your holiday e.g. (except as set out below) a change to travel time, a change to your seat number, a change to departure and return point within London Airports (Heathrow/Gatwick/ City/Luton/Stansted), change in accommodation to a lower quality accomodation or a change of advertised tour itinerary where the change is not a signifi cant change, we will try to notify you of this before departure but you will not be entitled to any compensation as a result of such a minor change.

(b) If we make a signifi cant change to your holiday before departure e.g. change to UK airport unless we change from one recognised London airport Gatwick, Heathrow, Luton, City or Stansted to another, time of departure or return of more than 12 hours or a change to lower quality accommodation or a signifi cant change to the itinerary or cancel before departure then you will be offered the following options:

(i) accepting the changed arrangement as notifi ed to you;

(ii) or purchasing another available holiday from The Company. If it is more expensive you will have to pay the difference, but if it is cheaper then we will refund you the difference;

(iii) or cancelling your holiday and receiving a full refund of all money that you have paid us.

(c) In order for us to run each holiday, there must be a minimum number of passengers who wish to travel. If the minimum number of passengers is not achieved on the holiday then we may cancel it provided that we send you or your Travel Agent notice of the cancellation no later than a minimum of 28 days for Coach and Europe Flight and 56 days for International Flight Tours before departure. In that case, we shall refund all the monies that you have paid us in respect of the holiday. In this situation, if possible, we will endeavour to offer you the same holidays.

(d) Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because unforeseeable circumstances beyond our control. These can include, e.g. war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fi re, adverse weather conditions, airport closure, political unrest or similar events beyond our control.

We may refuse to accept a booking or terminate your holiday in the following circumstances:

(a) if you fail to advise us in writing at, (or promptly after) the time of booking of any relevant medical condition or disability from which you suffer and for which you seek special assistance or attention from us or our suppliers;

(b) If, during the course of the holiday, we reasonably consider that you are unable to cope with the demands of the holiday;

(c) If you act unreasonably and we reasonably consider that your actions or behaviour are likely to cause distress, damage, danger or annoyance to our customers, employees or third parties or to the property of any person. If you are prevented from travelling or from completing your holiday in the circumstances set out in clause 13 our responsibility to you for your holiday will cease when we terminate the holiday.

You will not be entitled to any refund where we terminate your holiday in the circumstances set out in this clause and we will not be liable to pay any compensation to you as a result of terminating your holiday.

a) We do our best to give passengers travelling on our holidays an enjoyable; trouble free holiday, but occasionally plans do go wrong. If you have any complaint, please share it with your tour manager as soon as possible who will do anything possible to resolve the matter. You must also report it to the supplier of the service(s) in question immediately, who will endeavour to put things right. If the situation is not resolved to your satisfaction, then you must notify the company within 28 days of the end of your holiday in writing. It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Please also see clause 16 on ABTA.

b) We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).

a) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will only accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove defi cient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

b) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
i. the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
ii. the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or ‘force majeure’ as defi ned in clause 12d above.

c) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them and any excursion you purchase in resort. During your holiday your driver tour leader, guide, hotel or other service providers may offer services or excursions which are not included in the price of your holiday or listed in our brochure. Since they do not form part of your contract with us, we do not accept any responsibility for their cancellation or curtailment or for any loss damage injury or death that you may suffer. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

d) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.

e) As set out in these booking conditions we limit the maximum amount we may have to pay you for any claims you may make against us. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £50 per person affected unless a lower limitation applies to your claim under this clause or clause 15(f) below. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is refund of your holiday cost, the limit must be no more than 2 times the value of the original cost of travel arrangements (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 15(f) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefi t at all from your holiday.

f) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or nonamended and the Montreal Convention for international travel by air and/ or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air], the Athens convention for international travel by sea). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.

g) We cannot accept any liability for any damage, loss, expense or other sum(s) of any description
(i) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or
(ii) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

We provide full financial protection for our package holidays. When you buy an ATOL protected flight or flight inclusive holiday from Vacay Holiday Deals you will receive an ATOL Certificate (or via our authorised agent through which you booked). This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme."
For further information visit the ATOL website at www.atol.org.uk. When you buy a package holiday that doesn't include a flight, protection is provided by way of a bond held by ABTA.

ABTA: We are a Member of ABTA, membership number Y3020. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within 18 months of the date of return from holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, but the ABTA Code does not require such agreement. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com.

Providing clear, correct information when making your booking is essential, for it is from this information that we make your reservation and our contract with you. The person, to whom all correspondence, invoices and joining instructions are to be sent, should be entered as the fi rst name on the Personal Details booking page. It is also their address and telephone number(s) that should be shown and it must be they who accept these Terms and Conditions before completing an on-line booking. Other names are required by airlines, insurance companies, hoteliers etc., so please be accurate. For foreign holidays it is essential that these names match those on the passports. If any member of your party, e.g. newlyweds, changes their name between booking this holiday and travelling, it is important to enter the details for the date of travel on the Personal Details booking page so that we can issue the tickets in the new name. If there is not time to amend the passport the marriage certifi cate should be carried in the passport. We also need to know the number of infants under 2 for advising the hotel and airline.

We have made every effort to ensure that all of the information and prices contained on our website and within this brochure is as accurate as possible at the time of printing December 2013. But in view of the fact that the brochure is prepared in advance, advertised facilities may be changed. All the details contained within this brochure are thoroughly and carefully checked before printing. However, despite the accuracy we strive to maintain, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us or travelagent at the time of the booking. This brochure is our solely responsibility. It is not issued on behalf of and does not commit any independent organization/carriers whose services are featured in it. We reserve the right to change any website or other information before your booking is confi rmed and the amended information will then form part of your contract with us.

Because of the importance of having adequate insurance cover we make it a condition when booking on all our holidays that you are covered by an insurance policy. If you elect not to take out insurance, you agree to indemnify Vacay Holiday Deals. for any costs that arise which would otherwise have been met had you had your own travel insurance.

Health facilities, hygiene and disease risks vary worldwide, you should obtain health advice on your specifi c needs as early as possible. It is your responsibility to ensure that you have fully complied with all health and immunisation requirements of the countries you may be visiting. You can contact your GP for further information.

a) You should ensure that you allow suffi cient time (currently 8 weeks from posting a correctly completed application form) to apply for a passport.

UK CITIZENS – Travelling on holiday outside the EC, you must have a passport, valid for at least 6 months from date of departure. At present, British passport holders do not require visas for countries within Europe, only a valid passport. For all other countries, it is advisable that you check with relevant embassies or consulates.

NON-EC CITIZENS - Holders of Non-EC passports are most likely to require a visa for certain countries visited within our brochure. At Sonatours, we provide a visa service at an extra cost for certain cases, which is separate to your holiday cost. You must submit all documents required together. Applications with documents pending will not be accepted. It is your responsibility to submit all documents to us at the correct time. Though we try our best to obtain the visa on your behalf, it is solely the discretion of the relevant consulate to accept this application; we can therefore not take any responsibility if the visa has been refused for whatever reason. We will try to process your visas as early as possible; however, we reserve the right to choose that date of submission of the application. It is responsibility of the passenger to ensure they have the correct visa in place before travel. In the event passengers are not able to travel due to not having the correct visas, the cancellation policy set in clause 4. will apply.

Vacay Holiday offer a Visa service for UK Citizens & Residents. If for any reason the visa is rejected the visa fee and service charge is non refundable. At time of your booking we will advise what the process will be for each visa requirements. Flights will not be confi rmed until such times the visa has been granted. Prices quoted may therefore vary to the time you actually book your holiday.

Vacay Holiday will not be held responsible, if you are stopped or held by any government department, e.g. Police, Customs, Immigrations or any other authorities of the destination country. The tour will continue and no fi nancial or any other kind responsibility will be accepted by Vacay Holiday.

Occasionally trains, ferries and coaches may be delayed due to circumstances beyond our control. In such cases we will do our utmost to help you and keep you fully informed. In the event of extended overnight delays, depending upon circumstances, we will endeavour to provide accommodation. In the case of a major delay to your homeward journey, we shall endeavour to delay the departure from your hotel.

You will receive your fi nal Itinerary and Journey Instructions fi ve to seven days prior to departure, provided all payments have been made.

The coach companies we use have been selected to be relied upon to provide modern, comfortable coaches and careful, considerate drivers. On some holidays it may be that your journey commences on a feeder coach, before you join the main coach, and feeder coaches are often not of the same standard size. Whilst the coaches on UK holidays will be of a high standard, they may not have all the facilities of a continental coach. We plan the seating arrangements close to departure date to ensure that families, friends and groups are seated as close as possible. You retain these seats throughout the tour. Smoking and alcohol consumption is prohibited on all our coaches. Regular comfort stops are made. Where the brochure indicates that your Channel crossing will be by ferry, we reserve the right to substitute a crossing via the Eurotunnel and vice versa.

In accordance with EU Regulations we are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your fl ight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confi rmed will be notifi ed to you as soon as possible and in all cases at check in or at the boarding gate. Where we substitute the airline or aircraft we had originally intended to use in connection with your holiday, it may as a result not be possible to provide any in- fl ight catering which had been informed/advertised. Any such change will be a minor change not entitling you to any compensation payment.

We are not always in a position at the time of booking to confi rm the fl ight timings which will be used in connection with your fl ight. The fl ight timings shown in this brochure and detailed on your confi rmation invoice are for guidance only and are subject to alteration and confi rmation. The latest timings will be shown on your tickets which will be despatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct fl ight times. It is possible that fl ight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs. Any change in the identity of the carrier, fl ight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges except where specifi ed in these conditions.

Vacay Holiday will include all mandatory pre-paid taxes. Countries may also charge departure taxes that can only be paid locally. It is therefore recommended that clients retain suffi cient local currency to meet such charges

We cannot be held responsible for compensation in respect of any extras which are booked (e.g travel insurance, currency, taxis etc) with a third party, if we subsequently cancel your holiday for whatever reason.

For the purpose of the Data Protection Act 1998, we are a data controller. To ensure that your holiday runs smoothly, we (and your Travel Agent, if you use one) need to use information such as name and address, special needs, passport details, birth dates etc. We will apply appropriate security measures to protect this data; however, we must pass it to suppliers of your travel arrangements, including airlines, insurers, hotels and transport companies. We may also supply it to security or credit checking companies and to the public authorities such as customs and immigration.

If your holiday is outside European Economic Area (EEA), controls on data protection in your destination may not be as strict as in UK. We will only pass data, including sensitive information regarding disabilities or dietary and religious requirements, to people responsible for travel arrangements. If we cannot pass this information to the relevant suppliers in the EEA or elsewhere, we cannot provide the booking.

When you make this booking, request a brochure or sign up for our email updates then we will securely store your contact details in order to contact you with details of products and services we think you might be interested in. Please note that we shall not pass your details to other non-related companies.

When you are travelling with us, we may take video and images of you that may be use in any of the media advertising that we use and on our website. All participants on Vacay Holiday trips authorise Vacay Holiday to use his/her image (such as photograph, videotape, fi lm or pictorial representation or recorded voice). If you do not wish for this to happen please notify Sona Tour in writing at email address or to Marketing, bookings@sonatours.co.uk .